Assistant Technical Client Manager - London

  • 01 Oct 2019


 You will be a member of our Technical Client Management team, working as a Technical Client Manager in a challenging environment with clients that are mercilessly quality conscious. This is a client-facing role with daily responsibilities involving dealing with clients in a support/advisory capacity, providing resolution and follow up to issues which arise in business-critical, production environments.

Be the  single point of contact for your clients and own the technical relationship to ensure the greatest possible value is derived from the use of our services
Plan, configure, install and roll-out advanced internet-based exchanges that run on Microsoft Windows platforms. Manage deployment projects
Contribute actively to internal projects and company initiatives. Train and mentor more junior team members. Help evolve the team’s processes and policies
Undertake technical pre-sales work, assisting our Sales Managers in translating complex requirements into workable solutions
Provide high-level technical consultancy to our clients and internal stakeholders, such as product configuration and training
Provide third line technical support to our clients, who are high profile financial institutional traders, interdealer brokers and exchanges
Ensure that all requests are carried out in a professional, disciplined, efficient and process-oriented manner
Travel will be required in order to provide our European clients with on-site support, training and configuration

Commercially astute, numerate, with strong analytical ability
A strong focus on customer service and a passion for over achieving
Effective relationship builder with good influencing and management skills
Understands business requirements and can translate these to actionable plans 

Practical experience of using and understanding of networking (TCP/IP) and SQL Server
Proficient in Windows Server technologies
Strong experience of delivering excellent customer service
Ability to manage time, prioritise work, work under pressure and complete multiple tasks effectively
Understanding of and experience with network latency/performance issues

Experience of supporting software systems/applications, preferably mission-critical, from a software house to external clients (highly desirable).
Degree in a science or engineering discipline 
Scripting capabilities to help automate repetitive tasks or aid issue investigation (VBScript, Python or similar)
Experience with the ITIL framework
Experience in an front-office trading environment
Knowledge of commodities markets and trading

Useful Links


Bonus Scheme
Health and Well Being Allowance
Pension Scheme
Annual away day
Regular Social Events
25 days Holiday
Staff Kitchen with Breakfast & Refreshments Available
Healthcare & Travel Insurance, Life Assurance
Referral Bonus
Cycle to Work Scheme
Give As You Earn Scheme
Season Ticket Loan