Client Relationship Manager - Vienna

  • 20 Aug 2019
Trayport is a leading provider of energy trading solutions. We develop, deploy and support quality, resilient software for trading in multiple asset classes in cleared and OTC markets. Trayport’s software is used by the world’s largest trading companies in high profile markets that include derivative and cash instruments. 
We are a rapidly growing business, achieving consistent profitability and year on year growth. We have appeared in the Deloitte Technology Fast 50, Forbes and topped the Sunday Times Tech Track league of companies. We pride ourselves on being a leader in our field, building the best trading systems to support our clients' needs throughout the world.
Our people are crucial to our future. We recruit talented and innovative people and as such are constantly challenged and inspired by those around us. We employ intelligent, enthusiastic, adaptable individuals and give them the freedom, training and guidance to help them become the very best.

JOB ROLE
This role is responsible for managing a portfolio of our key external trading clients including utilities, trading houses, banks and funds who are active in the European Energy Trading environment.  As the key commercial point of contact, you will focus on delivering revenue from these accounts through making your clients successful.

You will be responsible for identifying client needs and recommending our various business solutions.  You will understand clients aspirations, business goals, concerns and competitive positions, through deep relationships, strong customer focus and first rate market knowledge You will be a trusted advisor and the person who ‘makes it happen’ for the client.

You will be responsible for lead generation within the existing client base, adopting a consultative sales approach.

You will understand the client’s business and identify where Trayport can continue to be an innovative solution provider within the European Energy trading market. 

You will be a vocal advocate for your clients within Trayport and push internal delivery to meet client demand.  Your relationship with technical client managers, product managers, business analysts and senior management will be critical to  Trayport’s success in serving these clients. Your internal influence is as important as your external influence.
 
Skills and Experience

Essential

Results driven – motivated to deliver financial and strategic success.
Proven experience of account management and growing a revenue base in a consultative sales or account manager position in the financial services sector.
Language skills – German fluency. This role will collaborative with our large German trading clients. Advanced fluency is essential.
Influencer – this role is one of a trusted advisor where both clients and Trayport (at senior levels) value your knowledge and judgment and will act on it. 
Market Knowledge - of trading market structures. Inclusive of market dynamics and an interest in the mechanics and operations of trading and clearing.
Strong technical skills and a curiosity surrounding the details of technical solutions for clients.
Advanced knowledge of trading, exchange and inter dealer broker client bases. 
Ability to influence and drive Trayport’s strategic and product plans on behalf of your client base.
Excellent business acumen with strong negotiation skills and the ability to communicate and influence high-level decision makers. 
Strong ability to develop and nurture strong working relationships with ‘C’ level / senior managers / decision makers.

Desirable

Trader, Exchange and or Inter Dealer Broker background.
Previous experience within software for financial services.

Job Fit & Personal Characteristics

Results driven but a team player.  
A true self-starter who will pull together resources to achieve results for your client base.
Inquisitive and ambitious on behalf of your client.
Very hands on with a ‘can do’ and flexible attitude towards work.
Attention to detail. 
Ability to thrive in a fast paced environment.
Obsessed about client advocacy.
Innovative in terms of finding new ways to interact with clients and ensure that clients are satisfied with our levels of support and interaction.