Service Manager / Technical Consultant - Vienna

  • 08 Apr 2020
Do you have a strong service delivery background with a strong Commercial mindset. Perhaps your background lies in technology where you have needed to use Linux? Or maybe you are looking to join a rapidly expanding company in the exciting world of energy trading technology. Due to growth we are currently looking for a Service Delivery Manager to join our team in Vienna. This is a key role and will involve

Managing the technical relationship with our customers
Taking responsibility for the operational management of our services
Controlling internal service providers
Collaborating closely with key account management for long-term retention and development of assigned customers
Supporting the presales phase as well as the service implementation and transition phase
Dealing with escalation management

The successful candidate will have a background in service delivery management with a good understanding of escalation management and contract management. You should have some Linux knowledge and very good general IT understanding along with the ability to communicate technical information to non technical people. You should also have a good understanding of ITIL as well as being commercially minded. Excellent German and English is a must while knowledge of the energy sector is an advantage.
At Trayport Visotech we believe in investing in our staff; if you are a highly driven person we offer the chance for you to gain further qualifications, developing your career. Being passionate about innovation, our software naturally is based on cutting edge technology, providing you with the opportunity to keep ahead of the curve. We pride ourselves on having a strong team ethos where all departments from development to sales work closely together to achieve joint aims. As a result, employees enjoy a wide range of social activities organised by the company throughout the year.
For more information on Trayport, check out our Careers Page http://www.trayport.com/uk/company/careers and https://www.visotech.com/en/